Shipping policy

Welcome to Shopify store’s Shipping Policy page. Below you’ll find everything you need to know about shipping, delivery times, and order processing.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

During high-demand periods, launches, or sales events, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–21 business days

Delivery times are estimates and may vary depending on courier delays, customs processing, or peak periods.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update.

International Shipping

We currently ship to selected international destinations. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

We are not responsible for delays caused by customs.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact the shipping carrier first using your tracking information.

If you still need assistance, contact us and we’ll do our best to help resolve the issue.

Incorrect Shipping Information

Please ensure all shipping details are correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us as soon as possible after placing your order.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us through our store contact page or customer support email.